RETURNS

 

You have a period of 14 days following the reception of your order to inform us of your wish to return part or all of your order.

You must then return the items to us within 14 days following your cancellation.

 

How to return a Product?

  1. Please login to your account then under the "My Orders" tab, confirm the products you wish to return. If you ordered as a Guest, please go to the Log In page and complete the "Check Order" form. 
  2. Select the items you want to return, the quantity as well as the reason for your return.
  3. You will then receive under 2 working days the Return form by email, that you will have to print. 
  4. Prepare your package for the return:
    • Returned items must be in new, unused condition and in their original packaging. Please note that no other product should be placed in the carton for this return order. 
    • Slip the Return form in your package 
    • Close your package and affix the prepaid return label that was provided in the package upon delivery.
    • Download your Invoice already received by email and give it to the DHL relay point (do not put it inside the package)